Data Protection
Your information is secure
Transparency
Clear data practices
Your Control
Manage your privacy
1. Introduction
Bonustralia ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information We Collect
Personal Information:
- Name, date of birth, and contact details
- Address and identification documents
- Payment and banking information
- Account credentials and security information
- Communication preferences
Usage Information:
- Device information and IP addresses
- Browser type and operating system
- Pages visited and time spent on our site
- Referral sources and search terms
- Gaming activity and transaction history
Cookies and Tracking:
- Essential cookies for site functionality
- Analytics cookies to improve our services
- Marketing cookies for personalized content
- Third-party tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing and maintaining our lottery services
- Processing transactions and managing your account
- Verifying your identity and age for compliance
- Communicating with you about your account and services
- Sending promotional materials (with your consent)
- Improving our website and user experience
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring platform security
- Conducting research and analytics
4. Information Sharing and Disclosure
We may share your information with:
Service Providers:
- Payment processors and financial institutions
- Identity verification services
- Customer support platforms
- Marketing and analytics providers
- IT and security service providers
Legal Requirements:
- Regulatory authorities and government agencies
- Law enforcement when required by law
- Courts and legal proceedings
- Anti-money laundering compliance
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement comprehensive security measures to protect your information:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and monitoring
- Employee training on data protection
- Multi-factor authentication systems
- Regular backup and disaster recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.
6. Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Complaint: Lodge complaints about our privacy practices
To exercise these rights, contact us using the details provided in this policy. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and abuse
Generally, we retain account information for 7 years after account closure, or as required by gambling regulations and tax laws.
8. International Data Transfers
Your information may be transferred to and processed in countries outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights, including contractual protections and adequacy decisions where applicable.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the account.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our website. The updated policy will be effective immediately upon posting.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Bonustralia
ABN: 68523171414
Address: 77 Wickham Terrace, Spring Hill QLD 4000
Email: privacy@bonustralia.com
Phone: 1800 BONUS (1800 266 878)
Office of the Australian Information Commissioner:
If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
Your Privacy Matters: We are committed to protecting your personal information and maintaining your trust. If you have any concerns about our privacy practices, please don't hesitate to contact us.